Getting help
- Documentation — You’re reading it
- Dashboard — platform.atlasflux.my for account, billing, and API key management
- Status — status.atlasflux.my for service status
Reporting issues
For API issues, include:- Request ID (from the response
request_idfield) - Timestamp of the request
- Error code and message
- Steps to reproduce
Common questions
Q: How do I check my wallet balance? A: Use the Dashboard Overview or callGET /dashboard/billing/balance.
Q: How do I add credit?
A: Use the Billing Dashboard to top up via Stripe.
Q: Can I get a refund?
A: Contact support through the Dashboard.
Q: What happens if my balance runs out?
A: Requests return 402 Insufficient Balance. Top up to continue.