Get support for the AtlasFlux API

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Getting help

• Documentation — You’re reading it
• Help Center — support.atlasflux.my for help articles and contacting AtlasFlux support
• Dashboard — platform.atlasflux.my for account, billing, and API key management
• Status — status.atlasflux.my for service status

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Contact support

Visit the AtlasFlux Help Center to search support articles or contact the support team. When reporting an API issue, include the request details below so the team can investigate it quickly.

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Reporting issues

For API issues, include:

1. Request ID (from the response request_id field)
2. Timestamp of the request
3. Error code and message
4. Steps to reproduce

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Common questions

Q: How do I check my wallet balance? A: Use the Dashboard Overview or call GET /dashboard/billing/balance. Q: How do I add credit? A: Use the Billing Dashboard to add AtlasFlux credits. Q: Can I get a refund? A: Contact support through the AtlasFlux Help Center. Q: What happens if my balance runs out? A: Requests return 402 insufficient_balance with a billing action URL and guidance. Add credits to continue.