> ## Documentation Index
> Fetch the complete documentation index at: https://api-docs.atlasflux.my/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with the AtlasFlux API.

## Getting help

* **Documentation** — You're reading it
* **Dashboard** — [platform.atlasflux.my](https://platform.atlasflux.my) for account, billing, and API key management
* **Status** — [status.atlasflux.my](https://status.atlasflux.my) for service status

## Reporting issues

For API issues, include:

1. Request ID (from the response `request_id` field)
2. Timestamp of the request
3. Error code and message
4. Steps to reproduce

## Common questions

**Q: How do I check my wallet balance?**
A: Use the [Dashboard Overview](https://platform.atlasflux.my/dashboard/overview) or call `GET /dashboard/billing/balance`.

**Q: How do I add credit?**
A: Use the [Billing Dashboard](https://platform.atlasflux.my/dashboard/billing) to top up via Stripe.

**Q: Can I get a refund?**
A: Contact support through the Dashboard.

**Q: What happens if my balance runs out?**
A: Requests return `402 Insufficient Balance`. Top up to continue.